Terms of use

1. Acceptance

By accessing or using any Nucleo Company Service listed in these terms, you agree to these Terms of use and to our Privacy policy. If you do not agree, do not use the Services.

2. Services covered

These terms govern public use of the Nucleo ecosystem. Separate written contracts govern paid projects, custom systems, and other commercial engagements. Nothing on these public pages replaces or discloses those contractual terms.

• nucleo.company — institutional site, company information, projects, and contact.
• help.nucleo.company — documentation and guides for the ecosystem.
• chat.nucleo.company — conversational support and product discovery.
• hub.nucleo.company — digital tools and product launchpad.
• account.nucleo.company — single sign-on, profile, and security settings.
• legal.nucleo.company — privacy, terms, and policies for the Services above.

3. Nucleo Account

Some features require a Nucleo Account (account.nucleo.company). You must provide accurate information and keep your credentials secure. You are responsible for activity under your account. We may suspend or restrict access in case of abuse, security risk, or violation of these terms.

4. Acceptable use

You agree not to misuse the Services. Without limitation, you must not: attempt unauthorized access; interfere with security or availability; scrape or harvest data at scale without permission; distribute malware; harass others; or infringe intellectual property or privacy rights.

5. Content you submit

You retain rights to content you submit through contact forms, Chat, or similar channels. You grant Nucleo a limited license to use that content solely to operate, respond, and improve the Services. Do not submit unlawful, confidential third-party, or infringing material.

6. Intellectual property

The Services, branding, documentation, and materials are owned by Nucleo Company or its licensors. You may not copy, modify, or distribute them except as expressly allowed by us or by applicable law.

7. Public information is not a contract

Messages sent via forms, Chat, or email do not create a binding commercial contract until confirmed in a written agreement signed or expressly accepted by both parties. Product descriptions, roadmaps, and public materials may change without notice and are not commitments unless stated in a contract.

8. Third-party services and Hub tools

The Services may link to or integrate third-party tools. Those tools are subject to their own terms and privacy notices. Individual Hub tools may present additional in-product notices; they do not publish commercial contract terms on these pages.

9. Availability and disclaimer

The Services are provided “as is” and “as available”. We do not warrant uninterrupted or error-free operation. To the fullest extent permitted by law, Nucleo disclaims warranties not expressly stated here.

10. Limitation of liability

To the fullest extent permitted by applicable law, Nucleo is not liable for indirect, incidental, special, consequential, or lost-profit damages arising from use of the Services. Mandatory consumer-protection rights remain unaffected.

11. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate access if these terms are violated, if required for security or legal reasons, or if we discontinue a Service. Provisions that by nature should survive will survive termination.

12. Changes

We may update these terms. Continued use after the updated “Last updated” date constitutes acceptance of the revised terms, except where acceptance must be obtained separately by law.

13. Governing law

These terms are governed by the laws of the Federative Republic of Brazil. Disputes shall be resolved in Brazilian courts, without prejudice to mandatory consumer venue rules.

14. Contact

Questions about these terms: contact@nucleo.company.