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Legal

Privacy policy

Last updated: July 2026

1. Who we are

Nucleo Company operates the Nucleo digital ecosystem. This policy applies to nucleo.company, help.nucleo.company, chat.nucleo.company, hub.nucleo.company, account.nucleo.company, and legal.nucleo.company (collectively, the “Services”).

Privacy contact: nucleo@nucleo.company.

2. Products covered

  • nucleo.company — institutional site, company information, projects, and contact.
  • help.nucleo.company — documentation and guides for the ecosystem.
  • chat.nucleo.company — conversational support and sales discovery.
  • hub.nucleo.company — digital tools and product launchpad.
  • account.nucleo.company — single sign-on, profile, and security settings.
  • legal.nucleo.company — privacy, terms, and policies for all products above.

3. Data we process

  • Account data (name, email, profile picture, authentication identifiers) when you use Nucleo Account.
  • Contact and conversation data when you message us via the site form or Chat.
  • Usage and documentation context in Help and Chat (pages viewed, questions asked).
  • Hub activity related to tools you access and preferences stored in your account.
  • Technical data (partial IP, logs, device, cookies) for security and operation across all Services.
  • Analytics data when you consent via the cookie banner on applicable surfaces.

4. Purposes

  • Provide, operate, and improve each product in the ecosystem.
  • Authenticate you and keep your session secure across subdomains.
  • Respond to contact, support, and sales requests.
  • Measure performance and improve the experience.
  • Security, abuse prevention, and legal compliance.

5. Cookies and analytics

We use cookies and similar technologies to remember preferences (theme, language, zoom) across nucleo.company subdomains. Where configured, we use Google Tag Manager, Google Analytics, and Meta Pixel only after your consent.

6. Sharing

Infrastructure and service providers (hosting, email, analytics, AI inference) strictly as needed to operate the Services. Authorities when required by law.

7. Your rights

Access, correction, deletion, and portability within applicable law — request via nucleo@nucleo.company.